Next, let’s look at words used in business conversations over the telephone:
Most often when you dial the number of a business, and the person at the other end announces the name of the company, if you know the extension of the person you would like to speak to, you may ask for it. The word for extension in French is le poste. You would probably say:
-Bonjour, je voudrais le poste 152, s’il vous plaît
Here are some expressions:
Ne quittez pas - Hold the line
Je vous le (la) passe - I’ll put you through to him (her)
C’est (la ligne est) occupe(é-) The line's busy
Est-ce que vous voulez patienter - Would you mind holding a moment
ou rappeler plus tard? - or would you like to call back later?
Est-ce que je peux prendre (laisser) - Could I take (leave) a message ?